Support
No ticket portal, no chatbot, no "we value your enquiry". An email address and a human on the other end.
General support
support@unevenapp.comBugs, account problems, safety concerns, reporting someone, appealing a decision. We aim to reply within two working days, and we act on reports of objectionable content or abusive behaviour within 24 hours.
Privacy & your data
privacy@unevenapp.comAccess, correction, deletion, portability and objection requests. Email from the address on your account so we can verify it is you.
In immediate danger? Contact your local emergency services first. Then report the profile to us — we will act on it either way.
FAQ
You see nearby profiles one at a time and swipe: like or pass. When two people like each other, it's a match and a conversation opens. Nobody can see your likes — not the person you liked, not you. A like only surfaces when it's mutual.
On a new match the thread waits on him: he speaks first, by text or by voice. She never has to open with "hey".
Because that's the app. Her profile is photos and nothing else; his is voice and words and no photos at all. Each side is judged on something different, and neither side gets to do both.
It isn't a punishment. It's a filter on a different axis: sixty seconds of someone's actual voice tells you more than six pictures of them at a wedding. Men pick an animal avatar instead of a photograph, and every voice note ships with a transcript, so his profile reads as well as it plays.
Report is two taps from any profile or any conversation. Pick a reason, add detail if you want to, send. A person reads every report — we aim to act within 24 hours.
Blocking is in the same menu. It works in both directions and it is permanent: they leave your deck, you leave theirs, and they are never told it happened.
No. Media is stored privately and served through short-lived signed links — there is no public URL for your photos or recordings, and no way to browse Uneven without an account. Photos are screened automatically before anyone else can see them.
No. Your device converts your location into a geohash cell — a box roughly 5 km across — before anything leaves your phone, and only that cell is stored. We hold no latitude and longitude anywhere, so the closest anyone can get is "somewhere in that box".
Not applicable. Uneven is free at launch: no subscriptions, no in-app purchases, nothing to refund. If that changes, the pricing and refund terms will be published before anything goes on sale, and store purchases would also follow Apple's or Google's own refund rules.
In the app: You → Delete account. Without the app installed: email privacy@unevenapp.com. Full detail of what is deleted and when is on the account deletion page.
Email support@unevenapp.com and a person will look at it again. Automated screening can take content out of circulation, but a human decides what happens to an account.
Written to be read, not to be skipped.